1. Introduction

Infrarix Inc. ("Infrarix," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, APIs, and services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, and organization name when you create an account.
Payment Information: Billing details processed through our third-party payment processor. We do not store full credit card numbers.
Communications: Information you provide when contacting support or participating in surveys.

2.2 Information Collected Automatically

Usage Data: API request metadata, feature usage patterns, and performance metrics.
Device Information: Browser type, operating system, IP address, and device identifiers.
Log Data: Server logs including timestamps, request paths, and response codes.

2.3 Information from Third Parties

We may receive information from authentication providers (e.g., GitHub, Google) when you use single sign-on, and from analytics services that help us understand usage patterns.

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Services
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to support requests and communications
Monitor and analyze usage trends and performance
Detect, prevent, and address fraud and security issues
Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who assist in operating our Services (hosting, analytics, payment processing).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you explicitly authorize sharing.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide Services. Usage and log data is retained for up to 90 days for operational purposes. You may request deletion of your data at any time by contacting privacy@infrarix.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security audits. See our Security page for details.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain processing activities
Data portability — receive your data in a structured format
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@infrarix.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant regulatory bodies.

9. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of the Services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@infrarix.com
Mail: Infrarix Inc., India