24/7 Enterprise Support
Dedicated support engineers who know your infrastructure. 15-minute response SLAs, proactive monitoring, and quarterly architecture reviews.
Support Capabilities
15-Minute Response
P1 incidents get a human response within 15 minutes, 24/7/365.
Dedicated Engineers
Named support engineers who know your architecture and deployment.
Proactive Monitoring
We monitor your infrastructure and catch issues before they impact users.
Multi-Channel
Reach us via Slack, email, phone, or video call — whatever works for your team.
Quarterly Reviews
Architecture reviews, performance audits, and roadmap alignment sessions.
Priority Patches
Dedicated engineering time for bug fixes and feature requests.
Support Tiers
Standard
For teams getting started with Infrarix products.
- Community support forum
- Documentation & guides
- Email support (24h response)
- Status page monitoring
Priority
For production workloads that need faster response times.
- Everything in Standard
- 4-hour response SLA
- Slack/Teams channel
- Monthly check-ins
- Priority bug fixes
- Architecture guidance
Enterprise
For mission-critical AI infrastructure with zero tolerance for downtime.
- Everything in Priority
- 15-minute response SLA (P1)
- Dedicated support engineer
- 24/7 phone & pager support
- Quarterly architecture reviews
- Proactive monitoring & alerts
- Custom SLAs & runbooks
- On-site training available
Never worry about AI downtime again
Talk to our team about the right support plan for your infrastructure.
Talk to Sales